Legal
Refund Policy
We want every order to arrive in perfect condition. Refunds are only approved when there is a genuine product issue, such as an expired item, wrong item, damaged pack, missing item, or another verified quality problem.
What qualifies
Refunds and replacements are considered only for verified product issues.
- Expired product delivered
- Wrong product or wrong variant delivered
- Damaged or leaking pack delivered
- Missing item in a multi-item order
- Quality issue clearly visible at the time of delivery
What does not qualify
The following situations are not eligible for refund.
- Change of mind after delivery
- Incorrect address provided by the customer
- Customer unavailable or refused delivery
- Opened or partially consumed food items without a valid quality issue
- Issues raised after the complaint window has expired
1. Raise a Complaint Quickly
Please contact us as soon as possible, ideally within 24 hours of delivery, with your order number and a short explanation of the issue.
2. Share Proof
We may ask for clear photos or a short video of the product, packaging, label, and any visible defect so we can verify the claim fairly.
3. Review and Resolution
After review, we may approve a refund, replacement, or store credit depending on the issue, stock availability, and payment method.
Approved refunds are typically processed to the original payment method within a reasonable banking period after confirmation. For cash-on-delivery orders, we may offer a replacement or another approved settlement method depending on the situation.